Refund policy

Returns & Refunds

Each Brix Print Co. fine art print is made to order specifically for you. Because of this, we’re unable to accept returns or exchanges for change of mind, incorrect size selection, or other preference-based reasons.

If your print arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at brixprintco@gmail.com. Include your order number and photographs showing the issue and packaging.

We’ll review the issue and, when applicable, arrange a replacement at no additional cost or issue a refund.

If your order arrives with visible shipping damage, please keep the print and all original packaging until your claim has been resolved.

Orders may only be cancelled or changed before they enter production. Because orders can move into production quickly, we cannot guarantee that a cancellation or change will be possible after an order has been placed.